Customer Offer SMS template

Overview

The Customer Offer SMS Template feature allows users to create predefined SMS templates used for customer communication. These templates ensure consistency and save time when sending messages from the Select Offer view.

Configuration Details

Field / Section	Description
Location	The SMS template setup is located under Brand Settings → Select Offer.
Purpose	Enables the creation of an SMS template that can be used directly from the Select Offer screen to contact customers.
Variables	The SMS template supports predefined placeholders (variables) that dynamically insert specific content when the message is sent.
[Message] Variable	This is the key variable in the template. When an SMS is sent from Select Offer, the text written in the message field replaces the [Message] placeholder in the template.
Usage	Once configured, the SMS can be sent directly from the Select Offer view to customers, using the predefined structure and variables.

Note: There are several variables that can be inserted into the template. The most important one is the [Message]

Example

Template Example:

Dear [CustomerFirstName],  
[Message]  
Thank you for choosing [BrandName].

When sent, the [Message] variable is replaced with the text entered by the user in the Select Offer message field.

Customer Outcome

• Efficiency: Users can quickly send standardized SMS messages without typing them from scratch.

• Personalization: Dynamic variables allow messages to be customized for each customer.

• Consistency: Ensures all communication aligns with the company’s tone and branding.

• Automation Readiness: Simplifies future enhancements for automated SMS triggers linked to offers or booking workflows.