Notification
🧭 Overview
The Reservation Notifications page is a system-level tool used to monitor, review, and manage issues and alerts related to bookings. It centralizes all system-generated warnings, errors, and informational messages to help users maintain data integrity and ensure smooth booking operations.
🎯 Purpose
This module is intended to:
Provide real-time visibility into booking-related issues
Highlight critical problems such as unpaid or overbooked reservations
Assist users in troubleshooting and resolving errors
Help ensure reservation completeness and accuracy
By consolidating alerts by type and severity, this module supports operational efficiency and customer satisfaction.
✅ Preconditions
Available only to users with permission to access booking administration and notifications.
Booking data must be up-to-date and error checking services should be running in the background.
Some notifications (e.g., overbookings) may rely on system configuration thresholds (e.g., allotment).
🧭 Page Structure
🔹 Left Panel: Notifications Menu (Categories)
The left-side menu organizes notifications by type. Each category shows a counter for active issues.
Unpaid Bkg
Reservations with outstanding payments.
Overbkg
Overbookings at various levels (Homebound, Hotels, Rooms, Outbound).
Error Bkg
Errors that occurred while saving or updating a booking.
Warnings
General warnings that don’t block the booking but may need attention.
Hotel Special Offer
Issues related to hotel-based special offers.
Extra Special Offer
Issues related to special offers on extras.
Upsale
Opportunities or issues related to additional product sales.
Queue Management
Errors in background processing queues (e.g., confirmations, communication jobs).
🔔 TIP: The count next to each category helps prioritize which notifications to address first.
📋 Central Panel: Notification Table
This is the main working area, displaying detailed alerts. Columns include:
Booking No
Unique identifier of the affected reservation.
Departure Date
The date of travel associated with the booking.
Customer
Full name of the lead passenger or customer.
Booking Total
Total value of the reservation (all included services).
Paid Amount
Amount already paid by the customer.
Balance
Remaining unpaid amount.
Error Description
Human-readable explanation of the issue or error.
Each row represents a single notification event, tied to a specific booking.
🔄 Navigation & Pagination
Pagination Controls: Located at the bottom of the table.
Records Per Page Selector: Choose how many notifications to display at once (e.g., 10, 25, 50).
Sorting: Clicking on column headers allows for sorting by Booking No, Date, or other fields.
🚩 Special Notes & Behaviors
Notifications do not auto-resolve—they must be handled and cleared through booking updates or internal processing.
System may auto-refresh counters periodically depending on configuration (e.g., every 30 minutes).
The presence of multiple notification types for a single booking is possible.
In some environments, notification acknowledgment features may be added to track who resolved what (if enabled).
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