Ticket texts

Add and manage reusable text blocks that are printed on customer tickets.

Overview

Ticket texts are reusable text blocks that can be printed on customer tickets. They appear only when a booking matches the rules you set.

Use ticket texts for terms and conditions, fees, or short instructions. They help you keep tickets consistent.

Access

• Path: E-mail Setup → Ticket Attachments → Ticket texts

What ticket texts do

Ticket texts help you:

• Give customers clear information on the ticket.

• Show different texts for different bookings.

• Avoid rewriting the same message over and over.

What you can do on this page

From this page you can:

• Create a new ticket text.

• Edit an existing ticket text.

• Delete ticket texts you no longer use.

Ticket text fields

Each ticket text entry contains the following fields:

• Text type – What the text is for (for example, information or terms).

• Identification code – A short code that helps you find the text later.

• Date interval – Start and end dates for when the text can be used.

• Text content – The message that will be printed on the ticket.

Typical setup (step-by-step)

1

1. Create a new ticket text

Choose to add a new ticket text on the page.

2

2. Fill in the basic fields

Set the text type, an identification code, and the date interval. Write the text content in plain language.

3

3. Choose when it should appear

Select the rules that decide when the text is printed. Typical rules are booking dates, product, or room type.

4

4. Save and test

Create a sample booking that should match the rules. Generate the ticket and confirm the text is printed.

Example

• You want to add a note about a seasonal resort fee.

• Create a ticket text for the summer dates.

• Link it to the right product or room type.

• The ticket will show the note only for matching bookings.

Best practices

When you create ticket texts:

• Keep it short. Use plain language.

• Reuse existing texts where possible.

• Use clear codes that explain the purpose (for example, SUMMER_FEE_2026).

• Review dates so outdated texts do not stay active.

• Test with a sample booking before you rely on it.

• Avoid editing older texts if you need a new version. Create a new text with a new date interval instead.

FAQ

Where will the ticket text appear?

It appears on the customer ticket. It is printed only when the booking matches your rules.

Why is my ticket text not showing up?

Check the date interval first. Then check that the booking matches the conditions you selected. Finally, generate the ticket again to test.

Can I use more than one ticket text on the same ticket?

Yes, if the booking matches more than one set of rules. Test with a sample booking to confirm the result.

Do changes affect tickets that were already sent?

No. Already sent tickets do not change. Re-send the ticket to include your updated text.

Should I delete old ticket texts?

Delete them if you are sure they are no longer needed. If you might need them later, shorten the date interval instead.