Ticket Attachments
Overview
The Ticket Attachments page is used to manage PDF documents that are automatically attached to tickets sent via email. This feature ensures that agencies can provide passengers with relevant conditions and supplementary information for each booking.
Access
Path: E-mail Setup → Ticket Attachments
Note: The page is agency-specific, meaning the agency must be selected before making changes.
Purpose
Allows agencies to attach specific conditions PDF documents to tickets.
Ensures compliance and provides clear communication to travelers.
Supports different attachment rules depending on the transport type.
Transport Type Tabs
The feature includes five tabs, each corresponding to a transport type:
All Transports
Documents applied to all types of transports, regardless of category.
Charter Transports
For transports defined using Fix Quotas for flights.
Attachments apply specifically to charter flights.
Dynamic Transports
For transports that use Dynamic Itineraries.
Itineraries may include real transports or external providers (GDS).
System Transports
Generated from a Transport Rule.
At least one of the itinerary legs uses an external provider (GDS).
Sys-real Transports
Generated from a Transport Rule.
Both itinerary legs use real transports.
Usage Notes
Attachments must be uploaded as PDF files.
Agencies can define different documents per transport type, ensuring passengers receive the correct terms and conditions.
Attachments are automatically included when tickets are generated and sent.
All Transports
Note: If a document is uploaded for a specific document type in 'All Transports', it will be set as the default for all other sections.
Actions
Upload
Upload types:
Conditions PDF document that will be sent together with the ticket, as a separate attachment.
Conditions PDF document that will be added to end of the ticket in the same file.
Download
Documents can also be downloaded:
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