Dashboard
The real-time command centre for your sales, bookings, and operational activity.
Overview
The Dashboard is the default landing page of Tourpaq Office. It provides a centralised, real-time snapshot of your business — combining data from Bookings, Offers, Finance, Questionnaires, and Service Cases into a single, filterable view.
It is designed for quick situational awareness: you can assess the health of your sales pipeline, spot operational issues, and monitor financial performance — all without navigating to ind
Purpose
The Dashboard exists to help sales managers, tour operators, and administrators answer key business questions at a glance:
How are bookings and revenue performing compared to the previous period?
Which destinations, resorts, and hotels are selling best?
How many offers are converting into bookings?
Are there open service cases or unresolved quality issues?
What is the current profit and turnover picture?
Preconditions
Before using the Dashboard, ensure the following:
You are logged in with a user role that has Dashboard access. If you cannot see the Dashboard, contact your system administrator to review your permissions under Users.
Your Brand is correctly selected. Dashboard data is scoped to the Brand(s) you have access to.
Underlying data must exist — a fresh system with no bookings or offers will show empty widgets. This is expected behaviour.
If widgets are showing zero values unexpectedly, first check that your Brand and date filters are set correctly before assuming a data issue.
How to Use the Dashboard
Step 1 — Open the Dashboard
The Dashboard loads automatically when you log in to Tourpaq Office. You can return to it at any time by clicking Dashboard in the left sidebar.
Step 2 — Apply filters
The filter bar at the top of the Dashboard controls the scope of all widgets simultaneously.
Booking Period
Limits all data to bookings created within the selected date range
Users
Filters data to show only activity by the selected user(s)
Brands
Limits the view to one or more specific Brands
Clear
Resets all filters and reloads the default full-data view
All filters apply globally — changing one filter updates every widget on the page at the same time.
Step 3 — Read the widgets
The Dashboard is divided into several widget groups. Each is described in detail in the Field Reference section below.
Work through the widgets from top to bottom for a full operational picture:
Summary counters (Offers, Service Cases, Questionnaires, Customers, Notifications) — quick health check
Sales Performance — bookings and passenger volume trends
Guest on Destinations — where your customers are going
Destination & Accommodation Insights — top resorts, hotels, and booking days
Financial Summary — revenue, profit, and margin overview
Field Reference
Filter Controls
Booking Period
Date range picker
Defines the time window for all dashboard data. Defaults to the current month.
Users
Multi-select dropdown
Filter by one or more agent/user accounts. Leave blank to show all users.
Brands
Multi-select dropdown
Filter by one or more Brands. Leave blank to show data across all accessible Brands.
Clear
Button
Resets all three filters to their default (unfiltered) state.
Offers Widget
Tracks the performance of quotes and offers sent to customers within the selected period.
Total Offers
Total number of offers created and sent in the selected period
Active
Offers that are still open — the customer has not yet accepted or declined
Unsold
Offers that expired or were declined without converting to a booking
Sold
Offers that were accepted and converted into confirmed bookings
Hit Rate
Conversion rate: the percentage of total offers that resulted in a booking. Formula: (Sold ÷ Total Offers) × 100
Service Cases Widget
Provides a real-time count of customer support cases, organised by status.
New
Cases that have been opened but not yet assigned or actioned
In Progress
Cases currently being handled by a staff member
Waiting
Cases on hold, pending a response from the customer or an external party
Closed
Cases that have been fully resolved and closed
A high number of New or Waiting cases may indicate a support backlog. Review Service Cases for details.
Questionnaires Widget
Total
Total number of post-trip feedback forms received from customers in the selected period
Customers Widget
Monitors customer volume and acquisition within the selected period.
Total
Total number of customers associated with bookings in the period
New
First-time customers — those who have no previous booking history in the system
Recurring
Returning customers who have booked at least once before
Sales Performance — Overview
High-level booking and passenger metrics for the selected period.
Bookings
Total number of confirmed bookings in the period
Pax
Total number of passengers across all bookings. Will exceed the booking count for bookings with multiple travellers
Change %
Percentage change compared to the equivalent previous period (e.g. same date range last month or last year). Positive = growth, negative = decline
Sales Performance — Bar Chart
A visual trend chart showing booking and passenger activity over time.
X-Axis
Weekly time periods (e.g. 17/3–23/3/2025)
Y-Axis
Quantity (number of bookings, passengers, or offers)
Blue bars
PAX — total number of passengers per week
Dark blue bars
Bookings — total confirmed bookings per week
Green bars
New Offers — number of new offers created per week
View toggle
Switch between weekly, monthly, and yearly views using the toggle above the chart
Guest on Destinations
Shows how bookings and passengers are distributed across destinations.
Destination
The travel destination (country or region)
Bookings
Number of bookings travelling to that destination
Pax
Total passengers travelling to that destination
Change %
Comparison with the equivalent previous period
Top-Selling Resorts
Lists the resorts with the highest passenger volume in the selected period. Useful for identifying which specific areas within a destination are most popular.
Resort
Name of the resort
Pax
Total passengers booked to that resort
Top-Selling Hotels
Lists the hotels with the highest passenger volume. Useful for understanding accommodation performance and informing contract negotiations.
Hotel
Name of the hotel
Pax
Total passengers booked at that hotel
Top-Selling Days
Identifies the days of the week or calendar dates with the highest booking volumes. Useful for staffing and campaign timing decisions.
Day / Date
The day or date in question
Pax
Total passengers booked for departures on that day
Financial Summary
Provides a high-level financial overview of the business within the selected period.
Bookings
Total number of confirmed bookings contributing to the financial data
Turnover Total
Total gross revenue generated before any costs are deducted
DB Total
Direct Booking Total — gross profit calculated as Revenue minus direct supplier costs
Profit Total
Net profit after all costs (direct and indirect) are deducted. May show a negative value during periods of high cancellations, refunds, or cost spikes
Profit/Pax
Average net profit per passenger. Formula: Profit Total ÷ Total Pax
Extra Total
Revenue generated from extras (e.g. transfers, insurance, activities, upgrades)
Negative financial values are possible and expected in some periods — for example, during high-cancellation months or when large refunds are processed. Always cross-check with the full Finance module before drawing conclusions.
FAQ
Q: Why are all my Dashboard widgets showing zero? The most common cause is an active filter that doesn't match any data — for example, a Booking Period with no bookings, or a Brand/User combination that has no activity. Click Clear to reset all filters and check if data appears. If widgets remain empty after clearing filters, contact your system administrator.
Q: The Change % figure is missing or showing "N/A" — why? The Change % requires comparable data from a previous equivalent period. If no data exists for the comparison period (e.g. the system was not in use at that time), the field will not display a value.
Q: Can I customise which widgets appear on the Dashboard? Widget visibility is controlled by your user role and system configuration. Individual widget rearrangement is not currently available as a self-service option. Contact your system administrator if you need a different default view.
Q: The financial figures on the Dashboard don't match my Finance reports — why? The Dashboard provides a summary view based on booking-level data. Detailed finance reports may use different calculation methods, cost allocations, or include manually registered adjustments not visible in the Dashboard summary. Always use the Finance module for authoritative financial figures.
Q: Can I export the Dashboard data? The Dashboard itself does not have a direct export button. For exportable reports, use the Export module or the individual finance and booking reports.
Related Pages
Notifications — system alerts visible from the Dashboard
All Bookings — drill into individual bookings behind the Dashboard numbers
Offers — manage and track the offers counted in the Offers widget
Service Cases — manage the cases shown in the Service Cases widget
Finance → Payment Registration — full financial detail behind the Financial Summary
Export — export booking and financial data for external reporting
Last updated
Was this helpful?